Build Babson Better← Idea board

Catch Connect

Log a failed trip. The GSC brings these reports, dated and counted, to the College.

Graduate Student Life and Leadership raise them with the operator. A dated report with a time and a pickup point is what turns a complaint into a case.

Log a failed trip

Anonymous. Your Babson email is only used to stop duplicate reports and is never shown.

Which way?
Babson address you entered in the app

Choose the address you entered in the app. The GSC hasn't been able to confirm which Babson address the app expects. That's one of the things these reports help us ask.

What happened? Choose all that apply
More detail (optional): wait, what you did instead, trip ID, note

Optional. It's the number after "Trip ID" at the top of the app. It's never shown publicly. It lets the operator look up your trip.

Optional. Your note goes to the GSC and is only shown publicly if the council publishes it. Describe what the app or service did. Drivers follow the app's rules, so naming them doesn't strengthen your report. 0/500

How often it is failing

The log

  • Wed, Oct 14·Babson → Woodland

    Booked around 9:05 PM. Something else went wrong. Waited about 5 minutes.

    Babson address entered in the app: I'm not sure

    +1 other says this happened to them too

    From a student report · 2h ago
  • Wed, Oct 14·Not recorded → BabsonFrom GSC records

    Booking time not recorded. The shuttle came much later than the app said. Late to class.

    Added by the GSC from the committee chat, Oct 14
  • Wed, Oct 14·Babson → WoodlandFrom GSC records

    Booking time not recorded. Stuck in the queue with no shuttle assigned; and a shuttle with empty seats came, but the app hadn't assigned me to it. Waited about 60 minutes, then took an Uber or Lyft.

    Babson address entered in the app: 2 Babson College Drive

    +2 others say this happened to them too

    Added by the GSC from the committee chat and two screenshots, Oct 14
  • Tue, Oct 13·Not recorded → BabsonFrom GSC records

    Booking time not recorded. The shuttle came much later than the app said. Late to class.

    Added by the GSC from the committee chat, Oct 14
  • Thu, Oct 8·Not recorded → BabsonFrom GSC records

    Booked around 7:30 AM. The app cancelled the trip because of the pickup address.

    Babson address entered in the app: I'm not sure

    Added by the GSC from a screenshot shared in the committee chat (cancelled 7:32 AM)

Entries marked “From GSC records” were added by the council from the Catch Connect Committee chat. The GSC’s October 14 summary to the College also includes seven accounts from meeting notes and idea-board comments that don’t describe a single dated trip, so they aren’t listed here.